GENERAL: Computer maintenance is very risky in terms of keeping your data safe. Prior to having your computer serviced by Compufit, it is highly recommended you save and back-up all of your important files before any work takes place. If you are unable to make a back-up of your files, then we can do it for you. Regardless of any computer repair or upgrade, Compufit and its associates are not liable for any loss of data or any damage resulting in loss of data. We are not responsible for any additional work that may occur whilst in possession of your computer. Compufit takes pride in their work. We use the latest technology and diagnostic tools to ensure your computer is serviced quickly and in a timely manner. It is your responsibility to assess the affect of our services on any manufacturer's warranty and take appropriate action. We cannot be held responsible or liable to you in relation to any service regarding: any loss or corruption of data, information or records; any loss of goodwill or any loss of (or interruption to) business or contracts, any failure by you to follow our reasonable advice, recommendations or instructions, any losses you may suffer arising from your use (or failure to use) any anti-virus software, and any loss that is not reasonably foreseeable.

REFUNDS: You agree that the staff of Compufit ('the executives') will only grant refunds in exceptional circumstances within 30 days of payment. The executives reserve the right to make a decision on what is deemed to be an exceptional circumstance with full interaction with you.

By completing your order and making payment, you do so assuming that any software has been fully evaluated to meet your needs. Opened software cannot be returned for refund unless faulty or damaged.

Any service purchased that involves express involvement of staff members such as software installation, repair, upgrade or technical support cannot be refunded. The only exception to this is if the installation, repair or upgrade service was never carried out and that the payment was made within 30 days of a refund request.

REMOTE REPAIR SERVICE: You must be at least 18 years of age to use this service. Compufit and its employees will not be held responsible for any technical or mechanical fault that may occur while using this service. Compufit is not liable for any data lost or damage resulting in lost data. We advise you to follow any instructions given to you by Compufit's remote support team whilst on the telephone, Voice-Over-IP (VOIP) or Tech Chat. Please be aware that by opening the the following programme: Compufit Remote.exe, you agree to these Terms and Conditions. By using this service you are entering into an agreement between you, the customer, and Compufit.

REMOTE SERVICE PAYMENT TERMS: Please note we will take your full details including name, address and telephone number before we begin the Remote Repair Service. This service is no fix, no fee. Payment will be taken after the service has been completed successfully. Please be aware that your Remote Repair Service will be recorded and evaluated if required. We ensure that any data is not stored by Compufit and guarantee data protection (please read our Privacy Policy for more information on data protection). Please note that Compufit will log your IP address and in any attempt to minipulate or tamper with the Remote Repair Service will be followed by legal action. Do not make the attempt to use the Remote Repair Service if your debit/credit card does not have the sufficient funds. Only credit/debit card payments are accepted for using this service. You will be quoted the price of the service before we go ahead and you agree to make the payment once the service is successfully completed.

CANCELLATION FEES: Orders of parts or systems can be cancelled with a full refund if a cancellation is made within 24 hours of placing your order and your goods have not already been delivered. After 24 hours if the goods have not been delivered the cancellation fee is 15% of the order value.

DELIVERY: Please note we cannot be held responsible for delays on delivery of products imposed by the suppliers or manufacturers. If for any reason the due date cannot be met, we will always inform you by telephone. Delivery times are estimates only and whilst we will try to deliver when estimated, we cannot accept responsibility for late delivery. If we do deliver late you are not entitled to regard this as a breach of contract. You acknowledge that if your your equipment remains undelivered after a period of 6 (six) weeks (by fault of your own) on job completion whether or not a successful repair was made, then Compufit reserve the right to sell your equipment as recompense.

GUARANTEE: Any new hardware or any new software is covered by the Manufacturers own warranty. Any OS, Antivirus or software cannot be guaranteed by Compufit if that new installation is succesful within normal execution. If for any reason the customer is unhappy with the way the installation has been executed, it is up to the customer to inform Compufit by email within 24 hours of delivery of their equipment. Failure to do so will result in non-refund or no free repair. Compufit may decide to give the customer a discount under certain circumstances. Software or OS installations cannot be guaranteed because software and OS's can be changed (this includes drivers and updates) therefore the customer accepts the end-user agreement, that you as a user are responsible for any software or OS changes that you make to your computer system. This however does not apply to our "No Fix - No Fee" policy.

PAYMENT AND WAYS TO PAY: Payment for parts is required upfront and the balance is required when your equipment is returned or collected. Payment can be made via a secure credit/debit card system provided by Paypal, one of the world's largest payment providers. You can also pay by telephone (0161 612 2363). We also accept cheques (with a cheque guarantee card), cash and BACS. If paying by a method other than cash, then it is Compufit's right to wait for the payment to clear before order of parts or delivery of your equipment is carried out. Any credit/debit card information you provide is kept strictly confidential and is only used to process your payment - it will never be kept by us, sold or disclosed to a third party. If on the rare occasion card payment cannot be accepted due to the PDQ (GPS Card Payment machine) or Paypal is down, then another form of payment must be made - prior notice of this shall be given before delivery. In some cases it may be necessary to outsource your equipment to a trusted associate

PLEASE NOTE: There will be a £10.00 charge if you are not present at a pre-arranged appointment to either repair your equipment, collect your equipment or return your equipment. Please give us plenty of notice if you unable to meet this appointment.

PRIVACY POLICY: Compufit are committed to protecting your privacy and will only use the information collected about you lawfully (in the UK, in accordance with the Data Protection Act 1998).

You will not receive unrelated mail e-mail from Compufit in the future unless you have given your consent. The personal information which we hold will be held securely in accordance with internal security policy and the law. We are committed to protecting your privacy. If you have any security or privacy questions contact Compufit: info@compufit.co.uk Dated 01.01.2009